IPG gets 'Very Good' rating in customer service
The Civil Service Commission (CSC) is set to award the Iloilo Provincial Government (IPG) after it garnered a "Very Good" rating in terms of customer care and in meeting the expectations of the transacting public for prompt, courteous, responsive, facilitative and pleasant service.
Dir. Imelda G. Abueg of CSC Regional Office No. 6, in a letter, informed Gov. Niel D. Tupas, Sr. of the award and invited him to personally receive the award from CSC Chair Karina-Constantino David on September 14, 2007 in a forum on the Challenges in Public Governance at Kalantiao Hall, Sarabia Manor Hotel.
This activity is part of the celebration of the 107th anniversary of the Philippine Civil Service with this year's theme "Itaguyod ang Kasarinlan ng Career Service."
It can be recalled that from April 5, 2007-August 17, 2007, the Civil Service Regional Office No. 6 implemented its audit of 92 frontline services of 26 selected government agencies particularly the National Government Agencies in Region 6. Efficiency of agencies' frontline services were checked and tested out by PASADA volunteers in terms of service provider; structure, systems and procedure; and the physical working condition.
The Public Service Delivery Audit/Assistance (PASADA) is CSC's proactive mechanism installed to address the problems wrought by inefficiency at the government's line of contact with the citizenry.
It provides a mechanism through which the performance of government frontline services can be systematically checked and evaluated on a rather simple strategy: a pool of volunteers or public service monitors will check and test out government frontline services.
The idea is for them to simulate and empathize with the experiences of the public whether good or bad, as they transact business with the government.
(Capitol News)