Unusual Channel
Bloop me
My experience working for a call center Valentine's Day romp up February of 2005 brought about a birth of some sorts. That experience was a good one and I must say, an excellent way to meet people. Here are some of the births I'd like to share with you:
*****
The birth of a new era in modern technology in the field of sales and marketing. Iloilo is just lucky to have the first call center by PLDT. A new chance for Ilonggos to practice what they have learned in school, in particular the English language with an American accent, of course! An open door for employment... It employed people from all walks of life with different educational background. A chance for people with age that ranges as young as 16 years old to age 60 or perhaps, even older. This is where numbers (ages) do not count and it don't matter at all. Good to know, huh? A chance to be known in the national and international scene as one of the good sources of manpower for big call center companies in Manila. Imagine that! I believe there are more births than I could think of at the moment, however it can't denied that there are those who suffer from mental retardation (pun)... sabi nila mental block daw, kaya? As a result, there are bloopers in the call centers like in any other offices but this one goes to the considered "classic" list. I must say for the sensitive mind and sensitive heart out there, remember kids that these are all just for laughs. Enjoy it, if it won't make you laugh, oh well, a laugh; a frown; it's free to give away; you just have to make a choice... so laugh!!!
****
Actual call center conversations
Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?
Operator: "Where did you get that number from, sir?"
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours".
Samsung Electronics
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about".
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone point on the wall".
RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me when I am traveling in Australia?"
Operator: "Doesn't the product give you a clue?"
Caller (enquiring about legal requirements while traveling in France), "If I register my car in France, do I have to change the steering wheel to the other side of the car?"
Directory Enquiries
Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".
Operator: "I'm sorry, there's no listing. Is the spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off".
Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label; Woven in Scotland
On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: "I haven't got a pen, so I'm steaming up the window to write the number on".
Tech Support: "I need you to right-click on the Open Desktop".
Customer: "OK".
Tech Support: "Did you get a pop-up menu?".
Customer: "No".
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No".
Tech Support: "OK, sir. Can you tell me what you have done up until this point?".
Customer: "Sure. You told me to write 'click' and I wrote 'click'".
Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
Caller: "I deleted a file from my PC last week and I have just realized that I need it.
If I turn my system clock back two weeks will I have my file back again?".
Irate Customer: "I have been waiting for an hour now, I would like to speak to your supervisor!"
Call Agent: "Sure, I will call my supervisor, please hang yourself."
"I want to sing like the birds sing, not worrying about who hears or what they think."