CSC launches PASADA in WV
The Civil Service Commission in Region VI launched officially the Public Service Delivery Audit (PASADA) on March 2, 2007 during the Regional Forum on PASADA and Honor Awards Program held in Sarabia Manor Hotel, Iloilo City.
This move was in pursuit of the Commission's mandate to continuously develop human resources, specifically to equip them with basic skills, knowledge and attitude in promoting prompt, courteous and efficient service.
Launched before hundreds of public servants especially personnel performing human resource management functions and frontline services, middle managers, department heads and administrative officers in the region, Dr. Kishur Ganshamdas of CSC 6 said PASADA is proactive mechanism installed to address the problems wrought by inefficiency at the government's first line of contact with the citizenry.
He said PASADA provides a mechanism through which the performance of government frontline services can be systematically checked and evaluated.
Ganshamdas added the program operates on a rather simple strategy: a pool of volunteers or Public Service Monitors will check and test out public services.
He said the idea is for them to stimulate and emphasize with the experiences of the public, whether good or bad, as they transact business with the government.
Ganshamdas explained PASADA does not only concentrate on pointing on problem area but also highlights best practices, ideal systems and tested solutions that made possible improved service delivery.
The PASADA will be implemented in all government agencies in Western Visayas (Region 6) covering national government agencies, local government units, state universities and colleges and also government-owned and controlled corporations.
It will focus on relatively simple over-the-counter transactions that are in demand, thus, frontline service selection was limited to those which were most-sought after and most complained of as culled from reports received by the Commission's Mamamayan Muna Program.
Heads of the agencies concerned shall be informed of the PASADA audit but will not be given the exact schedule when volunteers will visit their agency. The rationale is to encourage agencies to improve their service delivery even before the actual audit.
PASADA was first launched in the National Capital Region and its implementation ran from April 2006 to June 2006.
(Ian C. Espada/Capitol News)