Citizens find recourse in TEXT CSC line
From reports about petty corruption and discourteous government workers, to queries on policies on personnel actions, the public has found recourse in TEXT CSC, the Civil Service Commission's (CSC) text-based client satisfaction and feedback tool.
In 2007, the Commission has received a total of 5,433 text messages through its text line. Of this number, 3,171 or 58% were requests for assistance regarding the schedule and release of examination results (1,246), follow-up of pending transactions in agencies (1,182), and availment of CSC services (480), among others.
Moreover, 238 messages were composed of complaints, most of which dealt with unofficial use of government vehicle (127) and irregularity on office systems and procedures (73).
One can access the TEXT CSC by simply sending a text message to 0917-TEXTCSC (8398272).
"We consider the citizens our partners in ensuring quality service delivery in government. TEXT CSC is a way of providing them with more accessible and convenient means to send us valuable information – be it a tip, a commendation for satisfactory service or a recommendation for improving policies, programs and services in agencies," Public Assistance and Information Office Director Maria Luisa Salonga-Agamata said.
Agamata added that the text line has helped keep civil servants on their toes knowing that reporting wayward service by any concerned citizen is just a text message away.
Launched in April 2002, TEXT CSC is anchored on the Commission's flagship client satisfaction program, Mamamayan Muna. On its first six months, more than 7,000 messages were received through the said facility.
Text CSC is available Mondays thru Fridays, from 8:00 AM to 6:00 PM.