Complaints aired through City Hall hotline service
The Iloilo City Government’s hotline numbers have been receiving calls from various sectors more than a week after it started its operation.
The hotline numbers 3333-533 and 3000-533 were opened last week of August.
Mayor Jed Patrick Mabilog ordered the establishment of the feedback system to immediately address people’s problems and concerns and to professionalize the City Hall services.
“We want to bring our services closer to the people of Iloilo City,” he said.
Personnel of the hotline and feedback system team take an average of five to seven calls in a day.
As of Tuesday morning, they have logged a total of 40 concerns coming from the public.
After complaints are recorded, they are endorsed to the office of the City Mayor for corresponding action.
Other problems outside Iloilo City are referred to appropriate agencies.
Manning the telephone lines are four staff from the Executive Assistant to the City Mayor’s Office under the supervision of Francis Cruz.
Before the operation of the hotline, team members have undergone an orientation and updating on client-relation dealings in order for them to observe proper protocol.
Team leader Jeffrey Celis said complaints range from garbage collection to illegal structures in the metropolis.
The most “perennial” of all grievances are against the services of Panay Electric Company, which account for almost 40 percent of the complaints they received, Celis said.
He said such feedback mechanism makes Ilonggos feel they are given due attention by the City Government.
“The oustanding feature of this new procedure is that we’re having faster “intra-office coordination.” There’s now more efficiency in terms of response and appropriate action from concerned offices or departments (of City Hall),” Celis added.
